Your Questions, Our Answers
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Our standard check-in time is at 2:00 PM, and check-out time is at 12:00 PM. Early check-in or late check-out may be available upon request, subject to availability.
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Yes, we are a pet-friendly resort. We welcome your furry companions and have designated accommodations and facilities for guests with pets.
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We offer a range of recreational activities, including water sports, a swimming pool, massage services, and more. Explore our activities section for details.
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Yes, we offer event and wedding packages. Please contact our events team for more information on hosting special occasions at our resort.
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Wi-Fi is available in select areas of the resort. Please inquire at the front desk for information on Wi-Fi access points and coverage during your stay.
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Room rates typically include accommodation, breakfast, afternoon snack, and dinner, and access to resort amenities. Please check your booking confirmation for specific inclusions.
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You can easily make a reservation by using our online booking system on our website or by contacting our reservations team via phone or email.
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In the event that a booking needs to be modified, amended, or rescheduled, please inform the Sabangan office at least 10 days before your arrival date. There is a rebooking fee of PHP 1,500 for this service. You can reschedule your booking within 6 months from your original arrival date, depending on room availability. However, this does not apply during certain peak periods: December 24, 25, and 31, Good Friday, Black Saturday, and Easter Sunday.
No re-booking fee will be charged by reason of typhoons, or natural calamities. By reason of COVID positive results, proof via antigen test with a photo of a government-issued ID, or RT-PCR test will be required.
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In the event that a booking needs to be cancelled:
• 0 - 9 days prior to arrival date - 100% of the total payment will be forfeited
• 10 days and above prior to arrival date - a cancellation fee of 50% of the total paymentIn case of a no-show, where you don't arrive for your booking:
100% of the payment made will be forfeited.
Our dedicated team is here to assist you.
Feel free to get in touch with us.